Help centre
Answers to the questions clinics and patients ask us most. Written by the Saff team, in Arabic and English.
Getting started
How to book online with a clinic that uses Saff, what you need to hand, and what happens after you confirm.
Appointments
Use your personal booking page to move or cancel an appointment, and what to do when it will not let you.
Appointments
How to tell the clinic from your phone that you have arrived, when you can do it, and how to follow your place in the queue while you wait.
Appointments
Where to find your personal booking page again, and how to check in, change or cancel your appointment without it.
Your account
For clinic staff. How to sign in, what your clinic's Saff address is, and what to do when you forget your password or cannot get in.
Your account
What you can do with your mobile number alone, what needs an email address, and how reception can help.