The clinic and smart-queue platform
Each patient sees their turn live, based on travel time and their doctor's average visit.
A clinic morning
Same waiting room, same patients. The difference: each one knows when to come.
Arrival time
Saff adds travel time to the visits ahead, and shows the time on the patient's phone.
Saff learns the average from the doctor's past visits; until there are enough, it uses the length the clinic sets.
The arrival time on the patient's phone is part of the Pro plan, and it follows their location only if they choose to share it.
The product
Every change to the queue reaches all four screens without a reload.
WhatsApp and SMS
Email works from day one. Connect your own messaging account whenever you like.
Connect your WhatsApp Business or SMS account with your own keys. Reminders and turn alerts go out in your clinic's name, charged by your provider. WhatsApp starts once Meta approves your templates.
Your keys are stored encrypted and never shown again after saving.
Channel setup
Privacy and security
What follows is what the system does today, not a promise for later.
Opening a patient file and every clinical change is recorded: who did what and when, by field name, never the value.
Every query from your clinic's screens is limited to your clinic before it reaches the database.
The waiting-room screen shows initials only, and says only the initials when it calls a turn.
WhatsApp and SMS keys are stored encrypted and never shown again after saving.
Audit receipt
The value is not kept in the log
Arabic first, with English, on every screen and in every message.
Plans
Three plans by what your clinic needs, priced in a conversation, not a checkout.
For a single doctor getting started.
Core booking and live queue, plus:
For busy clinics with multiple channels.
Everything in Basic, plus:
For groups and multi-location practices.
Everything in Pro, plus:
Founding-clinic pricing: talk to us about an offer for our first clinics.
| Feature | Basic | Pro | Enterprise |
|---|---|---|---|
| Patient self-booking and live queue | Included | Included | Included |
| Email reminders, plus SMS through your own provider, and WhatsApp once your templates are approved | Included | Included | Included |
| Digital prescriptions with a verification QR | Included | Included | Included |
| QR self-check-in at the entrance | Included | Included | Included |
| Multi-doctor and multi-room queue | Not included | Included | Included |
| Location-aware Smart ETA | Not included | Included | Included |
| Recurring care plans | Not included | Included | Included |
| Lab orders, with results recorded in the patient's file | Not included | Included | Included |
| Multi-location management | Not included | Not included | Included |
| Insurance eligibility verification | Not included | Not included | Included |
| FHIR R4 API for records portability | Not included | Not included | Included |
Questions
No. Patients open their page from a link or a QR code on their phone, and follow their turn and arrival time in the browser.
Yes, Arabic is a first-class language with full right-to-left layout across every screen, message, and report. English is the alternate, switched with one toggle.
Email works out of the box. Connect your SMS provider, and WhatsApp once your message templates are approved. Signed-in patients can turn on browser alerts and opt out of marketing per channel.
Your receptionist adds them with a name and a phone number, and they take their place in the queue right away.
No. It runs on any TV or screen with a modern browser, and shows initials only.
Once your application is approved, the guided setup gets your clinic ready in about 15 minutes. A person on the Saff team reviews every application first.
Sensitive fields are encrypted at rest, every query is limited to your clinic, and opening a patient file is recorded in the audit trail. The waiting-room screen shows initials only.
We show you Saff running a full clinic day, and answer your clinic's questions.